Privacy Policy | Skywizard.co.uk

PRIVACY POLICY – SKYWIZARD.CO.UK

1. INTRODUCTION

Welcome to Skywizard.co.uk, where discretion, trust, and excellence form the foundation of our service.

This Privacy Policy outlines how Midlands Travel Ltd. (“Skywizard”, “we”, “us”, “our”) collects, processes, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to safeguarding your privacy with the same level of care and professionalism that defines our travel services.

By accessing or using our website, you acknowledge and agree to the practices described in this Policy.


2. OUR COMMITMENT TO PRIVACY

At Skywizard, privacy is not merely a compliance requirement — it is a core part of our premium customer experience.

We ensure that:

  • Your data is handled with strict confidentiality
  • Your information is never sold or exploited
  • Your trust is protected through robust security and governance

3. DATA CONTROLLER

For the purpose of applicable data protection laws, Midlands Travel Ltd. acts as the Data Controller responsible for your personal data.

All data processing activities are carried out with transparency, fairness, and accountability.


4. PERSONAL DATA WE COLLECT

To deliver a seamless and personalised travel experience, we may collect:

  • Identity Data – Full name, title
  • Contact Data – Email address, telephone number
  • Travel & Booking Data – Passenger details, itineraries
  • Payment Data – Securely processed via regulated third-party providers
  • Technical Data – IP address, device type, browser details
  • Usage Data – Website interactions and preferences

We only collect what is necessary to provide our services efficiently and responsibly.


5. LEGAL BASIS FOR PROCESSING

We process your personal data under the following lawful grounds:

  • Contractual Necessity – To deliver booked travel services
  • Legitimate Interests – To enhance service quality and prevent fraud
  • Legal Compliance – To meet regulatory and statutory obligations
  • Consent – For marketing communications, where applicable

You retain full control and may withdraw consent at any time.


6. HOW WE USE YOUR DATA

Your information enables us to provide a refined and reliable service, including:

  • Managing bookings and travel arrangements
  • Delivering timely customer support
  • Communicating essential travel updates
  • Enhancing website functionality and user experience
  • Protecting against fraud, misuse, and chargeback abuse
  • Meeting legal and regulatory requirements

We operate with a strict policy: your data is never sold or commercially exploited.


7. DATA SHARING

To deliver your travel experience seamlessly, we may share data with:

  • Airlines, hotels, and global travel partners
  • Payment processors and fraud prevention agencies
  • Trusted IT and hosting providers
  • Regulatory and legal authorities where required

All partners are carefully selected and bound by strict data protection obligations.


8. INTERNATIONAL TRANSFERS

Given the global nature of travel, your data may be transferred outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs)
  • Transfers to jurisdictions recognised as providing adequate protection

9. DATA RETENTION

We retain personal data only for as long as necessary to:

  • Fulfil contractual obligations
  • Comply with legal and financial regulations
  • Resolve disputes and enforce agreements

Once no longer required, your data is securely deleted or anonymised.


10. YOUR RIGHTS

Under UK GDPR, you are entitled to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request erasure of your data
  • Restrict or object to processing
  • Request data portability

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).


11. DATA SECURITY

We apply industry-leading security measures to protect your information, including:

  • Encrypted data transmission (SSL/HTTPS)
  • Controlled access to sensitive data
  • Secure infrastructure and monitoring systems

While we maintain high standards, users share information at their own risk where external factors are beyond our control.


12. COOKIES

Skywizard uses cookies to enhance your digital experience.

These include:

  • Essential cookies for website functionality
  • Analytical cookies to improve performance
  • Marketing cookies (subject to consent)

You may manage cookie preferences via your browser settings.


13. MARKETING COMMUNICATIONS

We may occasionally share exclusive offers and updates aligned with your interests.

You may opt out at any time via:

  • The unsubscribe link in communications
  • Direct contact with our team

14. THIRD-PARTY LINKS

Our website may contain links to third-party services. We do not control or accept responsibility for their privacy practices.


15. CHILDREN’S PRIVACY

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors.


16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Skywizard shall not be liable for:

  • Indirect or consequential losses arising from data breaches
  • Actions of third parties beyond our control
  • User negligence in protecting personal information

17. POLICY UPDATES

We reserve the right to amend this Privacy Policy at any time. Updates will be published on this page and take immediate effect.


18. CONTACT

For any privacy-related enquiries, please contact us via www.skywizard.co.uk.


19. YOUR CONSENT

By using Skywizard.co.uk, you confirm that:

  • You have read and understood this Privacy Policy
  • You agree to the collection and use of your data as outlined