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At Skywizard, we believe booking your flight should be simple, transparent and secure. Below are answers to the questions our customers ask most frequently about flight prices, booking confirmation, payments, tickets, changes and travel protection.
No. Skywizard believes in transparent pricing.
Once your booking has been successfully confirmed and the airline booking reference/PNR has been generated, there are no hidden booking charges or unexpected additional costs that you need to pay for your confirmed booking.
Optional services requested after booking, such as additional baggage, seat selection, meals, upgrades or flight changes, may carry separate charges according to the applicable airline rules.
The price displayed on our website is based on the fare and airline availability available at the time of your search.
Airline fares are dynamic and can change before a booking is completed. Therefore, promotional fares are subject to availability until your booking has been successfully confirmed.
Once the booking is successfully confirmed and the airline booking reference/PNR has been generated, you will receive confirmation of your booked fare.
Flight prices can differ between airlines, travel agencies and booking channels.
Skywizard searches available airline fares and may offer promotional, discounted or specially negotiated fares, depending on the airline, route, travel date and availability.
We also search different routes, connections and fare options to help find competitive prices.
A lower price does not mean the ticket is less genuine. Once successfully confirmed, you receive the applicable airline booking reference/PNR and ticket details.
Skywizard is committed to finding competitive fares for our customers.
We search available airline fares and booking options to help provide attractive prices.
If you find the identical flight and fare available elsewhere for less, contact us and our team can review the comparison.
Any price-match or Best Price offer is subject to the applicable terms and conditions.
Airline prices are based on live availability.
A limited number of seats may be available at a particular fare. If those seats sell out or the airline changes the available fare before your booking is completed, the price may change.
This is why displayed promotional fares are subject to availability until confirmation.
Searching for a flight or seeing a price does not by itself mean that your booking is confirmed.
Your booking is considered successfully confirmed once the booking process has been completed and the airline booking reference/PNR has been successfully generated.
You will then receive your booking confirmation and applicable ticket/e-ticket details.
Yes. Once your booking has been successfully confirmed and the applicable airline booking reference/PNR and ticket details have been issued, you have the relevant information required to verify your booking with the airline where online verification is available.
Always keep your booking confirmation, airline reference/PNR and e-ticket details safely.
In most cases, tickets are issued immediately or within a few hours after successful payment and booking confirmation.
Some bookings may require additional verification, payment checks or airline processing.
In such circumstances, ticket issuance may take up to 24–48 hours.
You will receive your booking confirmation and ticket details once the booking has been successfully processed and the applicable airline reference/PNR has been generated.
If your selected fare becomes unavailable or the booking cannot be completed, Skywizard may offer you an alternative flight or fare for your consideration.
You can then decide whether you wish to proceed with the alternative.
If the booking cannot be completed, the applicable refund process will apply.
In some cases, if availability changes before payment is successfully captured, the payment may not go through at all.
If payment has been successfully processed but your booking has not been completed, Skywizard will review the transaction and booking status.
Depending on the circumstances, you may be offered:
If the transaction failed before payment was captured, there may be no payment to refund.
Yes. Skywizard uses Stripe and PayPal for payment processing, giving customers recognised and secure payment options.
Payment information is processed through the relevant payment provider according to its security procedures.
We take the security of customer payment information and personal details seriously.
Yes. Skywizard accepts payments through PayPal and Stripe-supported payment methods, subject to the payment options available during checkout.
Yes.
Skywizard is the trading name of Midlands Travel Ltd. and operates as an IATA-accredited travel agency.
IATA No.: 91206290
Our company details are:
Company Registration No.: 14858161
VAT No.: 503686784
Yes. All flights and flight-inclusive holidays featured on the Skywizard website are financially protected, giving customers confidence and peace of mind when booking with us.
The specific protection and applicable terms depend on the nature of the booking.
Where applicable, the relevant protection documentation will be provided with your booking.
Skywizard provides financial protection for the flights and flight-inclusive holidays covered by our protection arrangements.
If a booking cannot be completed, we will explain the available options, which may include an alternative flight or, where applicable, a refund.
Customers should always retain their booking confirmation and any relevant protection documentation.
Flight changes depend on the airline and fare conditions applicable to your ticket.
Where changes are permitted, additional charges may include:
Availability for the requested new flight is not guaranteed.
Cancellation and refund eligibility depends on the airline, ticket type and applicable fare conditions.
Many discounted and promotional fares are non-refundable.
Where cancellation is permitted, applicable airline cancellation fees and fare restrictions may apply.
If Skywizard is unable to complete your booking and payment has been successfully captured, the applicable refund process will apply.
Where possible, we may also offer an alternative flight or fare.
If payment was not successfully captured because the transaction failed, there may be no payment requiring a refund.
Refund processing times depend on the airline, payment provider, supplier and circumstances of the booking.
Once a refund has been processed, the time taken for the funds to appear in your account may also depend on your bank or card provider.
Baggage allowance depends on the airline, route, cabin class and fare type.
Your applicable baggage allowance will be provided with your booking information where available.
Always check your baggage allowance before travelling.
Seat selection depends on the airline and fare type.
Some airlines include seat selection, while others charge separately for advance seat selection.
Any applicable optional charges will depend on the airline's rules and the service selected.
Yes. Where available, Skywizard can forward eligible special requests to the airline.
However, requests such as specific seats, meals or other preferences are subject to airline availability and cannot always be guaranteed.
Visa and entry requirements depend on your nationality, destination and transit countries.
Passengers are responsible for checking the relevant requirements before travelling.
We recommend checking official government or embassy guidance before departure.
Passport validity requirements vary by destination.
Some countries require at least six months' validity, while others have different requirements.
Passengers are responsible for checking the specific passport requirements for their journey.
Yes. Travel insurance is strongly recommended for international travel.
A suitable policy may provide cover for:
Always read the policy carefully before purchasing.
We recommend checking your flight details approximately 72 hours before departure, particularly for international travel.
Airlines may make schedule or operational changes after a ticket has been issued.
Skywizard offers customers access to a wide range of flight options and personalised travel assistance.
Our key benefits include:
Our aim is to help you find the right flight at a competitive price while keeping the booking process clear and straightforward.
Yes.
Our customer support team can assist with booking-related enquiries and, subject to airline rules, can help with:
Please keep your Skywizard booking reference available when contacting us.
For questions, complaints or booking assistance, please contact:
Email: sales@skywizard.co.uk
Please include your:
Providing your complete booking information helps our team respond more efficiently.
At Skywizard, we want customers to know exactly what they are booking and what they are paying.
Promotional fares are subject to availability until your booking is successfully confirmed.
Once your booking has been successfully confirmed and the airline booking reference/PNR has been generated, you will receive your booking confirmation and ticket details, with no hidden booking charges added to your confirmed fare.
If your selected fare becomes unavailable before confirmation, we will provide an alternative option where possible or explain the applicable payment and refund options.
Skywizard.co.uk
